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Threads : Unreasonable Vendors!!! Help!!!
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From : ali ( - 209.0.130.198)
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15 Mar 2000 14:27
Message : 1 of 3 (ID: 6573)
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Quick background...our wedding weekend is the weekend of a huge track meet where Olympic and professional athletes come to compete in my home town. I reserved rooms at four different places for our out-of-town guests to stay so nobody would have problems getting a room.
We have reserved a block of rooms at a really pretty bed and breakfast for some of our guests.
So far, two of the nine expected couples have booked rooms at this inn. The innkeeper insists that we give her a deposit on our CC so she can hold the rooms as we are past our date to hold the rooms. However, what she meant was that she was going to charge the first night from each of the unbooked rooms on our credit card immediately and subsequently deduct the charges from our card as she charges our guests when they book rooms. It seemed like a unreasonable request on her part, since she can easily hold the rooms on our credit card and charge us if and when she can't book the rooms. Also, our wedding is 3 and 1/2 months away!!!! She threatened that there are "plenty of other brides that want the rooms..." so I felt as if I didn't have a leg to stand on. I don't want hundreds and hundreds of dollars sitting on my credit card for the next three months. It seems like such a hassle and I am so angry over her unwillingness to bend. She already has our credit card, so why should she need to charge it now???
The kicker is, we had booked the suite for our honeymoon night. Now I don't want to stay there!
I welcome any thoughts on how to handle this woman??!!
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From : Margie238 ( - 205.188.192.34)
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17 Mar 2000 13:18
Message : 2 of 3 (ID: 6793)
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I have a few questions Ali. First: what does it mean when you say that it is "past the date to hold the rooms"? Did you have an agreement with this innkeeper that you would book a certain number of rooms by a certain date? If so, then I guess you may want to consider calling your guests and gently reminding them to book the rooms. But for some reason I don't think this is the case for you. As you say, you still have 3 1/2 months until the reception, so it does seem unreasonable that she wants these rooms booked right now or else she will charge it to your credit card. Also, what did you tell her when she made this demand? If she insists that this is the only arrangement that can be worked out, then I'd start calling those other 3 hotels and see if they can accommodate you. You could either keep the two already booked rooms as planned, or see about cancelling them as well and having those guests go to another hotel. It seems very odd to me that she actually wants to charge your credit card for these rooms until your guests book them. I think you should explicitly state that such an arrangement is unacceptable, and be prepared to follow up with something (either withdrawing your guests, or something stronger like going to the BBB). You may not actually need to do that, but the threat may be enough. Again, I'm not exactly clear on what kind of agreement the two of you had when you arranged for the block of rooms. Either way, if she is unwilling to compromise, I don't think you should agree to this arrangement. Sorry I couldn't give you something more concrete, but good luck and keep us posted.
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From : Andrea M. ( - 141.140.61.15)
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21 Mar 2000 11:21
Message : 3 of 3 (ID: 6959)
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I would also be pretty hesitant to let her charge a whole pile of money to my credit card. Margi's advice is good - if you are still interested in having people stay at this B & B, you might speak to them about the difficulty in securing rooms for a busy weekend, and ask if they might make their reservations soon.
If, however, you feel like the whole situation has soured your feelings about the place, it may be time to pull out of there entirely (ironic that the innkeeper's behavior may end up creating the very situation she wished to avoid, i.e., unbooked rooms). I know my husband and I once stayed at a B & B where the innkeeper turned out to be a prime jerk on the last morning we were there - making offensive and stupid comments at the breakfast table, and then refusing to honor a credit we had for one of the nights we were there (a night my parents had paid for some months before but were unable to use because of a death in the family).
I guess some small business people just aren't very smart about keeping clientele happy. In our case, a less-than-savvy innkeeper took what would have been a lovely experience and poisoned it. Of course, we never went back there, and have never recommended the place to friends.
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